Methods of payment:
- 30% of the total amount within 4 days of rental confirmation.
- The balance 40 days before the start of the rental period.

Payments can be made as follows:
By CREDIT CARD, which is done directly via Internet by yourselves, you should not send us your credit card details. Please ask us for details.

- By BANK TRANSFER into our account, details are as follows:

General Conditions
1. All bookings are made with Timeaway Travel Ltd.. The contract between the two parties exists when we have received the required deposits and have issued the confirmation invoice stating all the services booked.
2. The payment of the deposit will be taken as yours and your party's acceptance of the following conditions:
   
   Rental times
3. Rentals run from Saturday to Saturday (unless otherwise agreed):
   - arrival times: between 17.00 and 19.30
   - departure times: before 09.30
   - any delays or variations must be communicated to Timeaway Travel Ltd. at least 48 hours before arrival. No refund will be given if the tenant is unable to take up residence of the property on the expected day or at the scheduled time owing to travel problems. The same rule applies to early departure.
   
   Booking
4. Bookings can be made via e-mail, telephone or post. If the property requested is available, we shall proceed to make a provisional booking and hold an option valid for 4 working days. Within this deadline we need to receive your confirmation and the deposit of 30% of the property rental together with any other deposit for additional services requested. We shall then forward the confirmation invoice. The booking will be automatically cancelled if the deposit is not received within 4 working days.
   
   Payment of the balance
5. The balance must be paid 40 days before the start of the rental period. If the balance is not received in time, we reserve the right to cancel the booking, retain your deposit and apply cancellation charges outlined in Conditions 6 and 7 below. For bookings made within the 40 days full payment will be required.
   
   Amendments by you
6. If, after confirmation, you wish to alter any details of your booking we will use our best endeavour to comply with your request. A change of property or dates is deemed to be a cancellation and rebooking will be treated accordingly. All amendments must be confirmed to us by e-mail.
   
   Cancellation by you
7. All cancellations must be notified to us in writing. If the notification of cancellation is received more than 40 days before the start of the rental period, only the 30% deposit will be retained.
8. If less than 40 days the following charges apply:
   between the 39th and 30th day - 50%
   between the 29th and 22nd day - 60%
   between the 21st and 15th day - 80%
   14 days or less before start of rental period - 100%
   
   Travel insurance
9. Personal Travel Insurance is essential. It is a condition of booking that you and all members of your party are adequately insured on holidays.
   
   Alterations and cancellations by us
10. Though it is unlikely that we will have to make any changes to confirmed bookings, it does occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we shall offer you an alternative property of comparable standard. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property. In the case of extra services not included in the rental price, (i.e. cook, cleaning services etc) we cannot be held responsible for any eventual variations in the prices and/or utilisation procedures which take place after our confirmation.
    
    Information about the properties
11. We have taken great care to ensure the accuracy of all information regarding our properties. The descriptions and photographs are honest and present a fair and accurate picture.
    
    Our liability
12. We are acting as agents for Ville in Italia srl. Properties are regularly inspected and the owners are contractually obliged to maintain their properties in good condition for the entire rental period. We decline all responsibility for any modifications made by the owners without our knowledge. We also do not accept responsibility for events outside our reasonable control such as breakdown of domestic appliances, plumbing, wiring, the bursting of water pipes or power cuts; damage caused by occasional weather conditions; the break down in the supply of water, electricity or gas swimming-pool filtration systems, though we will, through our local representatives, use our best endeavours to arrange for these problems to be solved.
    
    Complaints
13. We do not wish to have dissatisfied customers. In the event you should have any problems during your stay, you are requested to report within 24 hours any deficiency to the keyholder, Ville in Italia or our London office. This will give us the opportunity to resolve the problem during your stay.
    
    In the unlikely event that the problem cannot be resolved during your stay, and if you wish to take the matter up with us on your return, you must write to us within 14 days of the end of the rental period. Complaints made after the end of the holiday will not be accepted unless notified during the rental period to the keyholder, Ville in Italia in Florence or Timeaway Travel Ltd. in London.
    
    Your responsibilities
14. For the entire duration of your stay you are responsible for any property hired to you and in your care. You are responsible for the proper conduct of yourself and your party. You are also held responsible for leaving the property in good order and in a clean condition.
    
    Under no circumstances should the numbers notified to us in advance be exceeded. The owners and the local representatives are authorised to refuse entry and/or to request those in excess of the maximum number to leave the house.
    
    Security deposit
15. On arrival at the property, a cautionary deposit indicated in the rental voucher is payable to the owner/representative. This amount must be paid in cash, and will be refunded at the end of the stay less any deduction made for any additional costs not included in the rental price or for damage caused. The owner/representative may refuse access to the property if the deposit is not handed over.
    
    Jurisdiction
16. This contract is made in accordance with the booking conditions governed by British Law and both parties shall submit to the jurisdiction of the British Courts at all times.
    
    N.B.
    The keyholder may refuse entrance to the property if one of the following occurs:
    1) The damage deposit is not paid in cash on arrival.
    2) The arrival time is not respected and the keyholder has not been informed.
    3) The number of people is over the allowed maximum.